Vuhala understands the importance of fast and reliable shipping to ensure that our customers receive their orders on time. Our shipping policy provides detailed information regarding delivery times, order processing times, shipping fees, and potential issues that may arise during the shipping process.

Vuhala Location

Currently, we operate from a single office and production facility located at: 49/403 Ham Nghi, Dong Huong, Thanh Hoa City, Thanh Hoa 44000, Vietnam.

Order Processing Time

We process customer orders every day of the week. Typically, orders are processed within 2-3 business days after being placed and are shipped the day after processing.

Customized Orders

For customers who wish to place customized orders, please feel free to contact us via:

Customized orders typically require 4-5 business days for production. Therefore, the delivery time may be slightly longer than standard orders.

Countries We Ship To

Currently, we offer shipping services to two countries: Vietnam and the United States.

Shipping Costs

The shipping fees below include all related taxes and surcharges:
• United States: $9.95
• Vietnam: $2.95

Delivery Time

  • Delivery time to the United States: 7-9 business days (excluding production time)
  • Delivery time to Vietnam: 1-3 business days (excluding production time)

Note: Please ensure that all shipping information is complete and accurate. If there are errors or omissions in the shipping information, we may need to contact you for updates, which could delay the delivery process.

Order Tracking

Once your order is processed, it will be handed over to the shipping carrier. You will then receive an email with a link to track your order. If you click the link and do not see tracking information, please wait 24-48 hours as the shipping carrier may not have updated their system yet.

Incorrect Shipping Address Notification

Customers are responsible for providing the correct shipping address when placing an order. If you realize you’ve entered incorrect information, please contact us within 48 hours of placing the order to update your shipping details. We will not be held responsible for any orders shipped to incorrect addresses if they are not corrected in time.

Shipping Delays

At Vuhala, we strive to deliver your order on time, but certain unforeseen circumstances may cause delays, such as:
• Severe weather conditions or natural disasters
• Customs inspections
• Transportation issues

While we regret any delays, please rest assured that we will notify you of any disruptions and appreciate your understanding.

Contact Information

If you have any questions or concerns about our shipping policy, please feel free to contact us via: